Pollen is a technology-driven, on-demand pick-up service for our partners. Providing added convenience to their deserving customers, it’s returns done right, picked up the same way they were delivered.
The same trusted networks relied on for deliveries today. We remind, notify when on the way, and confirm when we have securely picked up a return.
Contact your retailer firstname.lastname@example.org away.
Click the link next to your options of available date/time for pick-up, “more options”.
You can put it in the box it came in, a plastic bag, a reusable bag, or nothing!
We want to make sure no goods are damaged beyond the reason for return, so put it in a dry location easily visible or in somehting that can keep it dry like a plastic bag.
With Pollen NO LABEL is needed!
Pollen charges the retailer for your pick-up. Whatever the policy for a return between you and the retailer remains in effect with no additional charges from Pollen.
When scheduling your pick-up you will receive an email with a provided link to either rescedule or cancel your pick-up. You can cancel or reschedule up until you are notified a driver is on the way with no charge.
You will receive two notifications: 1) Text 2) Email
When your return is processed.
We do not send a receipt of showing a refund, only a receipt of confirmation for your records.
If you have not received your refund yet, please contact the retailers customer service you scheduled your pick-up through.
We only accept returns through our partners at this moment. If you have a favorite retailer who you think should start using Pollen, let us know through our feedback link in your confirmation email.
You will receive a notification stating, “item not found”, and you can schedule another time for pick-up.
This is an automated message and is not a way to communicate with your driver.
You can only communicate with your driver if they have contacted you and will do shortly if you forgot to place your return outside.